13 weeks and still waiting for my wife and I. Frustrating since her precheck has expired and mine will soon. Applied 10/6/2019, conditional approval 10/10/2019. We have had a few readers ask us how long does it take to get Global Entry because they applied months ago and have still not been conditionally approved. Can You Expedite the Global Entry Approval Process? applied on April 10 and still waiting 93 days and counting so I have to wait another 7 days. In response to the COVID-19 outbreak, CBP extended the period of time that Trusted Traveler Program applications remain active. On the other hand, mine went through series of unfortunate events and delays. Application submitted and paid for on 2/17/20 for both me and my wife. Still waiting for my conditional approval. There’s no way to know if my call last week contributed to eventual approval or not, but it was a relief to finally receive the email announcing the status change. You might get it in a week or so. March 19, 2020: Global Entry enrollments paused. Good luck to others on here still waiting and call the CBP if it has been more than 100 days since you submitted your GE application. As of February 2020, DHS stopped allowing New Yorkers to apply for or renew their Global Entry membership, in response to a state law that restricts the federal agency’s access to certain state records. Here is a list of. I had Global Entry and it expired w/o me realizing it. Hopefully that holds. See related post Scheduling Your Global Entry Interview Faster on how to schedule your Global Entry interview ASAP even if there are no appointments at your closest Global Entry enrollment center. Thank you for updating the post to reflect the changes for new York residents. Not even conditionally approved! The average wait time for conditional approval has significantly increased since late 2018. I hope others have better luck. I applied in September and I’m still in limbo 94 days later. U.S. Customs and Border Protection will extend the temporary closure of Trusted Traveler Program enrollment centers until at least June 1, 2020. My children got approved on May 9th then interview on may 14th in LAS (McCarran Intl Airport). Have my interview in 2 days. You can also try calling your Global Entry enrollment center (you can find phone numbers here https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/enrollment-centers). The Global Entry “grace period” means you can continue using your Global Entry benefits for up to 18 months if you applied for renewal before your existing membership expires. We review who's eligible, how you can apply and how to use it at airports. Have you logged into your TTP account too see if your application is still pending? Initially, there were no interviews but checked again today and found one for tomorrow 9/3. To update your account, you must: Make an appointment to speak with a CBP officer at a Global Entry enrollment center. Did Enrollment on arrival on 10/4/19 when we arrived from the Philippines. They said to call back at 5 months. Will see then Global Entry is one of the best expedited security programs out there for frequent travelers. In contrast, my wife applied for renewal just two weeks ago and received her card in the mail yesterday. Good for you! I’m in the DC area and I was able to get an interview appoitment rather quickly within a few days here. Same here. (93 days). Good info though in the above comments – perhaps calling their office will help expedite. My wife and I applied for Global entry on May 29th. Right now I feel that this process is a complete rip off of my tax dollars. I’m still waiting at five months. Currently, Global Entry Enrollment Centers are scheduled to remain closed until at least June 1, 2020. Global Entry is a great way to avoid long lines when re-entering the U.S. after traveling abroad. Trusted Traveler Programs are voluntary and available to travelers that go through a comprehensive vetting. I saw it pending review until it dissapeared from their website October 15th 2019. Update2: I received Conditional Approval May 29, 2019 and attended interview on June 7, 2019 with my son. I deal with USCIS cases everyday. COVID-19 has further increased the delays in the processing time. Denial Notification 3/3/20. Would have been a 90 min trip for nothing. Yikes. Your email address will not be published. My husband just got his approval as well. It is the second time in a year that the L.A. office has closed. They did not take any of my information and spoke to me for about 2 minutes. I got conditional approval after 10 days. This was the other number (855) 873-4637 I called. Applied March 1 Currently, Global Entry Enrollment Centers are scheduled to remain closed until at least June 1, 2020. There was a sign not to congregate in the waiting area and seating was available for only 5-6 people. The website for both of us says “Wait for conditional approval.”. Thankfully I at least have TSA pre which doesn’t expire for another 10 months. I did. so 13 weeks. Airlines and hotels have extended deadlines to change flights, use hotel nights and earn elite status. Yes I have logged in to check. If your passport renewal or replacement included a name change, updating your Global Entry account is a bit more involved. I applied and waiting for “Conditional Approval since Dec. 31, 2019. Monkey Miles and CardRatings may receive a commission from card issuers. I understand if they had to re-allocate some staff due to the border crisis, but this is ridiculous. They should have more interview locations accessible to all applicants. This information may be different than what you see when you visit a financial institution, service provider or specific product’s site. Both born and raised in same city in Indiana and have been together since middle school. I’m right there with you… applied 1/19 still pending…. Obviously it takes longer to complete some people’s background checks but I think the timing mostly depends on which office your application is sent to and the speed of the employee assigned to review your application. Those who can’t get an interview locally and don’t have international plans are left in limbo, having paid for a service they are not receiving. Very frustrating! Was surprised it only took 5 days! The renewal fee for Global Entry is $100 (the same cost as your original application). My wife submitted her application on April 22 and received conditional approval on May 1 (9 days). If a company or agency fails to provide the services rendered, they must provide a refund. I applied March 12th (12 weeks and 2 days ago from today, June 7th) and it’s still “in progress”. if you pay the application fee with these cards. While T.S.A. SOOOO, you and I should be on top of the “pecking order”….it’s about time! CA 9/10/19 I was hoping a month would have sufficed. So he had me arrested. GE is the same. Applied me & my wife April 10th, my wife was approved and setup interview and received her card within two weeks. The recording stated that there was a 30 minute wait time. The backlog and cancellations is all stemming from all of the issues at the southern border and the need for states/national offices having to send additional people to the boarder to assist with that mess. Global Entry process time for interview. It probably took me much longer than others because I am not a citizen and I am a legal resident. Global visa processing times will be updated monthly, providing you with an indicative timeframe for processing applications. I called these numbers today (1/21/2020) 877-227-5511 and after selecting the prompt for Global Entry it just automatically hung up on me. In response to this effort, CBP is temporarily reducing staff at Global Entry Enrollment Centers and reassigning them to support frontline traveler processing during the summer months. (Update to my 1/21/2020 comment) When I applied in July 2019, I was hoping I’ll be approved in time for our October 2019 trip. Cal have no location available! However if you are applying to renew your Global Entry you might be approved instead of conditionally approved and not have to complete an interview.). Wow they consider 3-8 weeks expedited? I applied for Global Entry (first time) on 10/30/2019 and as of today, still waiting for a conditional approval. I finally got email re CA yesterday. Not much changed on my application but I had traveled to quite a few countries (EU and APAC). Depending upon the individual and what is in their background it may take longer for some than it does for others, My personal guess ( based on nothing but my own opinion) is you will take longer because it takes more time to check someone whose residence ⦠I do know from the visa process that these things are so so so random. interview 9/22/19 (booked the night before Original 1/26/20). SIX MONTHS. We both own the same business. She is a foreign national from a allied country and MAJOR strategic trading partner. CBP told me that it can take up to a Year for a renewal!! Trusted Travelers - Global Entry - processing timelines of first time applicants [US citizens & LPR's] - I applied for my 3 kids (14, 13, 10) Sept 12 and have yet to get conditional approval. In the Chicagoland area, not sure if geographical location makes a difference. It appears that cancellation email is supposed to be sent to applicants by the officer in charge at the interview location. For quite a while (even pre-COVID-19) processing times for Global Entry renewals have ⦠CBP says prior to the coronavirus pandemic, they were processing 80% of incoming Global Entry applications within 16 days. Sadly now there are no interview appointments in much of the southern New England options until SEPTEMBER! Wife was approved on 13 July (Saturday!) According to online forums, the amount of time it is taking to be conditionally approved for Global Entry really does vary from person to person. » Learn more: TSA Precheck vs. You want a travel credit card that prioritizes what’s important to you. Applied June 1019 (UK Citizen) Still waiting. (She is a naturalized US citizen though) Not sure if those applications go into a different queue. This is not acceptable! Edit to say: I keep re-checking the interview schedule on the website, and spots do open up in San Diego – Otay. I guess it’s time to get TSA Pre-check before that is blocked too, plus hope for a refund. Hope yours will come soon. I wish there was some way to know! According to U.S. Customs and Border Protection (CBP), processing times for them to review your Global Entry application vary. Today marks 100 days since they “took my money”, so I will give them a call tomorrow. If you apply for Global Entry now but get a new passport before your interview you can update your passport information at the interview. I don’t think having Pre-Check matters. Your email address will not be published. scheduled an interview on Nov.12th. Who is traveling internationally these days?? Only the government can get away for charging for a service they cannot No interview appointments to be had, however! I’m sure that will prevent further frustration for others. I’m now 11 weeks and waiting for application review. She’s unable to get an interview in CO until later this year. The line is getting longer and longer. When evaluating offers, please review the financial institution’s Terms and Conditions. This seems to be a waste of money and I wonder how well the actual implementation will work. I had to call them a couple times to ask what’s going on. Hubby applied the same day as I did mid Aug. Thank you, your post helps me get a clearer picture of this crazy process. Good luck to all set up my interview August 20th two weeks before leaving to Europe. You can email the CBP using this link: https://help.cbp.gov/app/ask. Applied in person for a passport renewal (since I lost the previous one) and received it in under 3 months last year. Airlines and hotels have extended deadlines to. Update: My GE expired in January and I renewed 6/23/19. Good luck to everyone. Please note that processing times vary by applicant, but on average you can expect your application to be processed for Global Entry and FAST within 6 months, SENTRI 12 months and NEXUS 6 months. So frustrating. A little over 6 months of waiting.. no big deal. The web site blames it on the partial government shutdown more than half year ago. Right before my application was conditionally approved, this location became unavailable. Sat for interview 6/7/19 and as of today the TTP Dashboard STILL indicates that I have not sat for my interview (multiple phone calls and emails have gone unanswered except for generic/auto responses). So, I will call my closest enrolment center and see if they take walk in interviews. Now CBP is doing the same with their Trusted Traveler Programs. We believe everyone should be able to make financial decisions with confidence. Really trying to refrain from swearing, but are you FREAKING KIDDING ME!? Yes, minutes. Still not conditionally approved. I also applied for renewal on 2/21/2019. Jeez it was just a thing at a political rally. My wife received an email on Thursday saying her Global Entry was coming close to expiry (early Feb 2021) so she filled in the form (having fought her way through the new Login procedures) added her DL number (new entry this time as not asked for almost five years ago), paid the $100 by CC and sent it in. There was an opening today (less than 24 hours). Is there a way to contact them to find out what is going on? Update: I submitted and paid on Aug 12th 2019. They have September 2nd availability in JFK airport, but I really don’t feel like wasting good half a day getting there and coming back or paying a $60 cab fare each way. 2) CBP updated their website to state the new average processing time is 11 weeks (up from 3-5 weeks pre-government shutdown). My husband applied about a week after me and is still awaiting conditional approval. You will only know if you login to your account. Philadelphia, Pittsburgh and Baltimore airports are not accepting appointments which leaves Newark and NYC as closest locations. 7/10 Still waiting (Miami Area) leaving to Europe on 7/ 19. There are no loopholes in this grace period for New York residents. After 100 days I sent an email through the CBP website on 8/14/19. But then the pandemic happened, and U.S. Customs and Border Protection (CBP) closed its enrollment centers in mid-March. I applied at the end of July 2019. I was conditionally approved two days later. I renewed the second week of June 2019 and I am still in pending status. Spouse and I applied same day 9/30/19. HA! Finally got approval sometime last week. From what I have found there is no way to contact them that you don’t get a FAQ response. I applied on 8/16/19 and still waiting. My TSA precheck expires in one month and I now I fear I may have to bite the bullet and pay to have that renewed even though precheck is included in Global Entry. 217 days or 7 months, 4 days from when I applied. The offices that conduct interviews for Global Entry applications will shut down nationwide, this time because of the coronavirus. I am still waiting for conditional approval as of today March 31st, so almost 6 months. I applied on Oct. 30th, got CA Nov. 4th. We both applied on 9 July 2019. Spouse and I both applied 5.8.19, our TSA pre-check is set to expire in November. She was approved within 2 months, but I’m still waiting. Update: The closure has been extended to 09/08/2020, NEW UPDATE: “Trusted Traveler Programs enrollment centers will remain closed until at least September 8, 2020 … Every applicant now has 545 days from the date that CBP conditionally approves his or her application to complete the enrollment process. I just called and they said they can’t do anything about it until I’ve been waiting 6 months…. My husband & both applied 5/9/19. Geez … applied and paid for Global Entry on June 5, 2019 and it still says pending review 5 1/2 months later. I can’t believe it finally happened. Interview oct 15. Global Entry is an invaluable tool for business travelers, especially when you consider how much time TSA PreCheck alone can save. This application is valid for 5 years. Update – (sorry to all who replied, I was out of the country) I finally got my Conditional Approval on 7/22. OK…I’m joining the waiting list. This way you will not be left without Global Entry while your renewal application is pending. Good luck to all. If you want to get an idea about how long the current Global Entry processing time is for other Global Entry applicants, see this thread on flyertalk for first time Global Entry applicants and this thread for Global Entry renewals. Scheduled an appointment in Long Beach, CA July 2. Sounds like they are still processing applications even if interviews are not being done. It’s official….I’ve waited 10 months and still counting. SMH! Now in November I’m still waiting! My wife and I applied Oct 6th 2019. Mr. Dacey said he was born New York City in 1952 but left in 1981. Appointment setup in Atlanta for early July. Same thing here. Seems kind of arbitrary and ridicules. It’s crazy how you have to drive to somewhere so far away but I drove it. Applied 5/30. Now, I don’t know I’m lucky anymore as enrollment centers are closed up to 06/01/2020 that might be extended to July or later! It has been over 13 month since I applied for the program and over 8 months since my application was conditionally approved. By the time my application was conditionally approved, the GE interview location at SFO temporally closed as CBP officers were sent to the CA/Mexico border. It teaches patience. My husband goofed around and submitted his a week after mine….he has already been conditionally approved, had an interview, gotten his card, and used it!!! My partner applied with me, same time and he received his conditional approval 3 days after. it’s 7/1 and still pending conditional approval. Minneapolis International Airport it’s where my appointment was scheduled. At least I’m not the only one! I could not agree more. We have friends who applied in December? We were conditionally approved July 24, 2020. CA on 11/09/2019 It has now been 22 weeks and I am still waiting for Conditional Approval. I really appreciate your reply and the phone number. For topic choose “Trusted Traveler Programs” then “completed my interview but” then “interview scheduled still shows on TTP dashboard” and describe your issue. The date today is 3-12-2020 and I am still pending with no end in sight. They said to call back at that point to get assistance, if I haven’t heard anything. I had time on Friday and was able to get one of the several available slots on 9/11. I cant seem to find anything to contact them. You paid $100! Here’s what you should know about Global Entry right now. 211 days They really should be better with communication because the first thing one thinks when so much time has passed is there’s something wrong with my application, or they somehow lost it. I am sick and tired of getting weekly emails telling me to do an interview on arrival instead of trying to schedule an appointment, which is impossible. I just called the CBP this morning and spoke to a live agent, who promptly told me that nothing could be done unless your application was still Pending Review beyond 6 months ( I have been waiting 5 months and 1 week). So 18 weeks for me. My fiancé and I applied on June 17 & 18, (mon & tues) respectively and were both conditionally approved June 22, 2019 (sat) the first available interview was June 25th but that had only one time slot and the next day with two time slots was July 19! Total time elapsed = 2 minutes, 36 seconds. Today is exactly 6 months since i applied and my application is still pending. Disgusted. I am still waiting April 4th 2020. Now the soonest I can get into an interview without doing Enrollment on Arrival is 6/11/21! While you can somewhat control the timing for scheduling an interview, you can’t change how long it takes to be conditionally approved. As I live in the UK I had to apply first through the UK Home office, which was granted within 24 hours, I then made my application on the 15th April, my application is still pending. What about Global Entry? So, more than 5 months. The Derby one apparently even takes walkins. Appointments are available from April! There's currently a new welcome bonus offer of 60,000 75,000 Membership Rewards Points after spending $5,000 on purchases in your first 6 months of Card Membership. But now the wait time has gone up to one year! I hit the https://ttp.cbp.dhs.gov/ website this morning, Sept 8th, and was able to schedule appointments for us both today (PHX). I had an interview scheduled in April, which was cancelled. I was born here in the United States, and my wife was born overseas. Applied 3/18 and am still waiting on 5/8. Go US Govt!! My interview at SFO was 8:45 PM, but I was interviewed around 7:45 PM as I was there early and they had time. I was able to schedule interview at JFK for next day, but would have to wait a month to get interview in Manhattan. She is born and raised American. Just got conditional approval today June 19. Global Entry expedites this entire process down to minutes. My 06/02/2020 appointment has just been cancelled. Approved: 09/26/2020 (SFO) I applied in June 20 2019, still waiting as of Dec. 17. Texas. Also for whoever going in, masks are mandatory. What the heck? The average wait time used to be a few weeks, but in the past year and a half it has been taking CBP much longer to process applications (currently the average processing time is 6 months or longer). Approved: 9/11 When I did get through to someone I was told the expected wait time is now 7 months (and that they “expect [I] should hear something back soon”). My Mom & Niece applied 1/29/19 and were approved in Feb. We are taking a trip overseas in June and it’s looking like I won’t have it by then. Now CBP is doing the same with their Trusted Traveler Programs. Here is the phone #8772275511 or 202325800 you just to have to be patient on the phone. In addition, CBP will extend for up to 18 months the program benefits of members who apply for renewal before their current membership expires.” Here is the link: https://www.cbp.gov/newsroom/national-media-release/cbp-extends-closure-trusted-traveler-programs-enrollment-centers. My Husband and I applied on May 8th. Did yours eventually go through? My son, fortunately has about 5 months before his TSA Precheck expires (and does not have an international trip in the near future), so it was good he applied early. Unfortunately, the next available date for my in-person interview isn’t until February 4. I am wondering if number of countries visited (remember how it makes you list them) affects anything. Still waiting on approval for an interview. Just sent them my second email complaint about it but am not going to hold my breath. Before the government shutdown, the average wait time was listed as 3 to 5 weeks. To complete your Global Entry enrollment, consider: Very annoying especially after waiting for so long to be conditionally approved! I applied for my then 7 month old daughter in October, she is now 16 month old, still waiting for conditional approval. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion® directly. 8 months and going! I have to say they run a very professional office there at Long Beach. This includes vehicle enrolments as well. I wrote asking for reconsideration March 10, 2020. 5. New data point. No precheck sucks! Today is July 31st, 2019, and I am still waiting. ), I called CBP in the morning and luckily only had to wait eight minutes before speaking to an agent. Here are our picks for the best travel credit cards of 2021, including those best for: Airline miles and a large bonus: Chase Sapphire Preferred® Card, No annual fee: Wells Fargo Propel American Express® card, Flat-rate rewards with no annual fee: Bank of America® Travel Rewards credit card, Premium travel rewards: Chase Sapphire Reserve®, Luxury perks: The Platinum Card® from American Express, Business travelers: Ink Business Preferred® Credit Card, Coronavirus Flight Cancellation and Change Policies: What You Need to Know. Got notice yesterday evening for approval and next to set up interview. However, this was cancelled. Yes, I received an email notifying me of the status change. It has been 170 days. I applied on 1/28/19 and as of today May 29 still pending. Will be opening a dispute with my CC company. Interview for me is in 6 weeks. I wasn’t expecting almost instant approval, especially with the backlog. In comparison, for other trusted traveler programs such as NEXUS and SENTRI the processing time may be 3-5 months. We want to hear from you and encourage a lively discussion among our users. I hope the entire process will be over by them. As a DoD employee with a Top Secret security clearance (requiring extensive background checks) for over 30 years, I would have thought conditional approval would be easy for CBP, but they took my $100 over 14 weeks ago and have provided nothing yet. I’d call the CBP on a business day. Now that’s customer service! My spouse did a new application three weeks ago. Trusted Travelers - Global Entry - processing timelines of first time applicants [US citizens & LPR's] - Applied: 8/15/2019 Still waiting for CA Wife and 3 years old applied 2 weeks after me, and CA in 3 days. And be there about 10 minutes early. US citizen I got my conditional approval within 2 days and interview this August ..my wife’s still pending as of 06/24/2020, Wife and I applied for renewal Sept 29 2019. I have 3 international trips coming up and fly almost every week. This really helped. Hoping to get GE before that time, but not at all optimistic. I received my conditional approval today, 12/10/19. The charge for the fee went through immediately. so final conclusion is applied 2/15/2019 and conditionally approved 4-29-2019, so roughly 12 weeks. Of course, I snagged it even though I have to drive two hours to the interview site. As of today it is still pending renewal. Whoa whoa whoa…..Waited 10.5 months. Hi, mine is still pending after 8 or 9 months. Submitted my application in February 2020. March 17th I applied. The processing times vary by applicant, but it usually takes within 1-2 weeks for a Global Entry application to be reviewed. I applied 5/31/19 and still have not heard back yet . Crazy stuff. Status is still pending. Entire process done in less than a week. It actually makes me feel a little better to know that others are suffering the same problem that I am. My wife and I applied on Aug 7th, 2019. Editorâs note: This is a recurring post, regularly updated with new information. I am born in Mexico, British Citizen. I applied in NYC on April 26, 2019. Had interview 2/5/20 (waiting on spouse so we could make 1 trip since 2 hr drive and need to take the day off from work, but then had to wait about 6 wks to get appt as closest center only open a few hours a week and NO weekends). My sister applied to renew her Global Entry on 01/28/2019 (the Monday when employees went back to work after the US government shutdown ended) and was approved on 04/07/2019 (almost 10 weeks later). My congressman’s office tells me I just have to wait. I applied for new enrollment on 2/25/19 and received conditional approval 3 weeks later. Lucky to have gotten an interview in Long Beach, CA the week after I received notice of Conditional Approval. We both work downtown Detroit so luckily there is a enrollment center near the bridge to Canada. I could be bothered to check it all the time. That’s exactly 90 days. I hope your application status will be “conditionally approved” soon! So, $185 spent and nothing to show in 6 months. There is no recourse or refunds offered and I cannot even talk to a customer service agent. A few questions, fingerprints and was approved. How does the Global Entry grace period work? I recently renewed (after the government shutdown ended) and was approved in less than a week. Interview scheduled for July 15, 2020 in Atlanta (First available appointment was July 14th). We grabbed 2 of them immediately. I got conditional approval about a week later, but wife is still waiting for Conditional approval today. 9. Update #3 – What a total joke this process is. I have my Global Entry Card! Whereas my sister-in-law was approved in 3 weeks! Unfortunately I let my card expire! Morale: Resistant to Optimism, I have been waiting since July 27, 2019…today is February 18, 2020. I have already traveled internationally once before my application was conditionally approved. We logged in to check each day, and suddenly there was a full Saturday of times in Cincinnati, 8 or 9 days away! Rest of the time was just photo and fingerprints. Slow on the reply here (whew, it’s been a doozy since March 9th!) TTY (866) 880-6582 I applied for GE in May 2019 and am still waiting to this day, more than 8 months later. I guess mine is testing the upper limit for sure. Our fee was processed through our credit card on 5/1/2019. Regrettably, this situation has forced the cancellation of your scheduled appointment. To apply for Global Entry, you must complete the online application. I know the interviews are closed for now but are they still processing conditional approvals for new applicants? my husband got CA for his daughter within 2 weeks. I never got any email EVER informing me of anything. The lesson I take away: We should hand even more aspects of life over to the federal government — health care, colleges, insurance, etc. Processing times are available for the majority of visa subclasses products, but will exclude a few subclasses such as those closed to new entrants, subject to capping and queueing, or which have a low volume of applications. The coronavirus outbreak prompted the extension, New Yorkers still can’t apply for renewal, Eligible travelers can apply or reapply right now. In February I needed to renew my TSA Pre before it ran out and paid another $85 for that. Facial comparison technology has reduced the processing time at Global Entry kiosks by almost 90 percent, and was expanded to 19 additional airports during FY2020.
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