<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Im Profil von Sandra Beck sind 5 Jobs angegeben. ��. Sandra Beck, Broxbourne Council Broxbourne is open to sharing the successful aspects of its current transformation exercise. Nichola Needs Communications Manager at Broxbourne Borough Council Enfield. “This public and private sector collaboration has shown how a fully integrated process can work efficiently, rapidly and effectively – ultimately contributing to better public services”. Google has many special features to help you find exactly what you're looking for. At the same time, the task of changing felt overwhelming. <> �,}�0$��T[�]��� my5��o�������j6E^46X�y��j�r���l�;{�MZM�v��GK�;Po).�ӇK�� These additional services sought to cover immediate new requirements stemming from the crisis, such as the increase in requests for council tax support and the delivery mechanisms of paying grants to local businesses. HERTS BANK WINS INDUSTRY AWARD FOR SECOND YEAR... London Office of Technology and Innovation, ‘KNOW AND CARE ABOUT YOUR CUSTOMERS’: WHY ONLINE COMMUNICATION IS KEY TO GREAT SERVICE, HISTORIC HERTFORD MILL DEVELOPMENT GIVEN APPROVAL, GOVERNMENT ASKED TO PHASE OUT FURLOUGH GRADUALLY, ST ALBANS BASED INSIDE PENSIONS ACQUIRED BY ZEDRA, AITCHISON RAFFETY MAKES NEW APPOINTMENT IN ITS VALUATION TEAM. “Citizens’ interactions with the council should be tailor-made to the customer’s needs, not the council’s ways of working”. Sandra Beck FCCA Director of Finance Borough of Broxbourne Borough Offices Bishops’ College Churchgate Cheshunt Hertfordshire EN8 9XG BOROUGH OF BROXBOURNE 2018: year op … But Sandra Beck, Broxbourne’s director of finance, said it has been impressed by the level of service and believes the move will provide benefits. Im Profil von Sandra Beck ist 1 Job angegeben. 6.1 Issue date Draft report issued: 23 May 2019 Final report issued: 05 August 2019 Sandra Beck says : “A customer’s … An example is a digital-first contact service for housing, which has released staff capacity to focus on homelessness casework. Daniel Band. completely automated process. 32% 50% 69% #25 117% Increase in public take-up online Moving up 365 … List of companies where David William Holliday holds appointments. “When [employees] found themselves advised to work from home due to the coronavirus, they were in a prime position to continue to deliver all services,” says Beck. View the profiles of professionals named "Sandra Beck" on LinkedIn. Steven has 3 jobs listed on their profile. Sandra Beck, head of financial services at the council told Room 151 that the council had agreed to provide £2 million for the venture in 2014/15. Automation has been another highlight of the digital transformation journey at Broxbourne so far, as it enables staff to answer more queries right first time, prompting a reduction of 29% of calls being transferred into service areas during the working day. But Sandra Beck, Broxbourne’s director of finance, said it has been impressed by the level of service and believes the move will provide benefits. … Auf LinkedIn können Sie sich das vollständige Profil ansehen und mehr über die Kontakte von Sandra Beck und … As a result of a modernisation process that started in 2018, the town managed a rapid shift to remote working in response to the coronavirus outbreak, thanks to advances it had made around digital in the months prior to the Covid-19 outbreak. People can now access us 24/7 online in a completely automated process. %PDF-1.5 David Long Transport Manager at Broxbourne Borough Council Cheshunt. Nichola Needs. 44-1/8 Douglas A-20H-1-DO Havoc MSN 23224/23231 2 (MSN 23225) assigned to Engineering at Wright Field, Ohio crashed into Rincon Mountain, 35 mi SES of Tucson, AZ Aug 9, 1945. <> Achieving the digital vision proposed by the supplier also involved a council-wide business transformation programme that couldn’t affect the day-to-day delivery of services. “A new phase of the transformation has begun, with a new design for its operating model ensuring that the council is resilient and agile for the future and can continue to deliver its vital public services within the new normal,” she says. Sandra Beck Director of Finance at Broxbourne Borough Council Sean Clifton Sean Clifton Project Manager at Broxtowe Borough Council ASAD REHMAN ASAD REHMAN Senior Technical … To fill the gaps, Broxbourne worked with Sopra Steria to form a team focusing on digital solutions for Covid-related requirements that included service designers, developers, business change leads and content writers, who delivered nine core solutions in just a few days, says Beck. A … The consultant notes that 15 council leads have worked alongside the tech firm in the design and delivery of all aspects of the programme. We believe in building databases that are flexible and indexed to return results with only limited … And improvement was certainly needed. Sandra Beck Director of Finance at Broxbourne Borough Council. During lockdown, the local authority kept all public services running and launched several new citizen offerings, while further advancing its overall digital plan. Broxbourne’s customer interactions. Tracey Lee, Head of Local Government at Sopra … [email protected] 51.7246218610104, -0.04575179964434 ruler Buckinghamshire County Council Buckinghamshire Environmental Parks, Buckinghamshire County Council - … UK Electoral Registers Our people databases are searchable with only limited known information. It has been such a success that the leadership at Broxbourne are looking at creating a new working model for the council, building on the successes of the digital transformation and post-Covid work,” computerweekly Friday, July 31, 2020 9:19:00 AM EAT. “A member of the public walking through the doors at Broxbourne Council is now welcomed into a new customer reception and met by self-service technology,” she says. Let's help kids Be Internet … According to Broxbourne’s Beck, issues ranged from service areas operating in silos with manual processes and heavily customised, bespoke systems, to the quality of the interaction with residents. We were impressed by the consistently high … The whole Council is so different to the organisation it was this time last year. We use them to give you the best experience. Free company director check. Grants Panel Meeting 2 February 2021. “A customer’s experience of interacting with the council often spanned a number of different service areas, feeling disjointed, inefficient and confusing. People can now access us 24/7 online in a completely automated process. Auf LinkedIn können Sie sich das vollständige Profil … We were impressed by the consistently high … BOROUGH OF BROXBOURNE 2018: year op Community . Collaboration between local authorities is at the core of the mindset of initiatives such as Local Digital Declaration and the London Office of Technology and Innovation, which has been working with councils outside the capital on initiatives relating to digitisation. All adult residents in the EN10 area of Broxbourne are encouraged to get a COVID-19 test over the next two weeks whether they have symptoms or not. By order of the board Sandra Beck FCCA Director 18 July 2016 . Glen Wooldridge worked in HERTFORDSHIRE BUILDING CONTROL LIMITED, BROSTE RIVERS … No political or charitable donations were made during the period and the Company did not acquire any of its own shares nor did it acquire shares in another organisation. Around 30% of queries with councils and councillors are related to waste, so this was a top priority for improving customer experience. ‘Innovative Broxbourne’ was a key focus of its ambitious 2017-2020 strategy, setting a vision to become a digital organisation which delivers the best value to citizens and staff. David William … View the profiles of professionals named "Sandra Beck" on LinkedIn. 3 0 obj Im Profil von Sandra Beck sind 5 Jobs angegeben. endobj This money would provide 14 homes on council-owned land, spread across the borough, which would take 18 months to build. Sehen Sie sich das Profil von Sandra Beck im größten Business-Netzwerk der Welt an. Nichola Needs. However, there were many initial challenges to tackle, including a historic lack of IT investment. Finding People within United Kingdom is best achieved by accessing quality consumer data. Sandra Beck, director of finance at Broxbourne Council commented: “This is an important move for Broxbourne Borough Council. Click here to find personal data about Patricia Bloomfield including phone numbers, addresses, directorships, electoral … Internet: www.broxbourne.gov.uk Sandra Beck Director of Finance Date: Your Ref: My Ref: Direct Dial: Please ask for: 01992 785555 Sandra Beck Andrew Brittain Ernst & Young … Broxbourne Borough Council Chief Executive Jeff Stack Director of Environmental Services Peter Linkson Director of Finance Sandra Beck Projects & Regeneration Finance** Head of Legal Services Nathalie Boateng Communications Community Development Member & Democratic Services Community Safety Waste & Recycling* Street Cleansing* Cemeteries and … Government Computing Network is using cookies. Notably, over-65s have increased their use of the council’s website by 117%. According to Beck, the key lesson learned so far … Title: Microsoft Word - Completion of audit advert 2018-19 Author: rsr Created … We were impressed by the consistently high level of … If you continue using our website, we'll assume that you … Sandra Beck, Director of Finance Rebecca Keene, Head of Finance Pat O’Keeffe, Accommodation and Resources Manager Katy Leman, Housing Assessment Manager. It enlisted outsourcing firm Sopra Steria to support the journey. In a computer network system, an apparatus for providing a user with an indication of an overall degree of functionality of said computer network system, said apparatus comprising:a circuit for gathering diagnostic and status information from various units of said computer network;a memory coupled to said circuit for storing software which instructs said … Work prior to the pandemic also involved the introduction of new day-to-day ways of working introduced by the digital transformation and to manage the cultural change required, according to Beck. Sandra Beck, Director of Finance at Broxbourne Council, comments: "This is an important move for Broxbourne Borough Council. According to Steria’s Davis, the project’s areas of focus included outlining what “good” would look like for the council by 2021, the design of the tech infrastructure required and also made the most of what was already available, in addition to the delivery and design of public services, as well as the management of the actual transformation programme and the process of adopting new ways of working. Nichola Needs Communications Manager at Broxbourne Borough Council Enfield. Sandra Beck £80 -85k Head of Personnel & Payroll Richard Pennell £55 -60k Head of Broxbourne Leisure & Culture Steven Dupoy £50 -55k Head of Broxbourne Sport Wesley Hutchins £50 -55k … The video conferencing tool was also a key enabler in ensuring the continuity of the digital transformation work with Sopra Steria, with meetings and workshops all taking place online. BOROUGH OF BROXBOURNE 2018: yeaT oÞ Communtby . “The council’s vision was to transform into a digital organisation, redesigning citizen-facing and internal services to meet modern expectations, as well as improving staff efficiency and value,” says Davis. www.broxbourne.gov.uk or at the Borough Offices, Bishops’ College, Churchgate, Cheshunt, Herts EN8 9XG – Tel: (01992) 785555 between the times of 8.30 am and 5.30 pm. Michael Saminaden, chief executive officer … “This public and private sector collaboration has shown how a fully integrated process can work efficiently, rapidly and effectively – ultimately contributing to better public services.”, AITCHISON RAFFETY LETS EX-LUSSMANNS RESTAURANT IN HERTFORD, FORGET FRANKFURT AND PARIS, SAYS BARCLAYS BOSS, ENTREPRENEURS BASEMENT BUSINESS JUST LISTED FOR $100 BILLION, HERTS LANDLORDS ARE PLANNING TO EXPAND THEIR PORTFOLIOS. I can’t praise this transformation programme enough, particularly in our waste management services. It has been such a success that the leadership at Broxbourne are looking at creating a new working model for the council, building on the successes of the digital transformation and post-Covid work,” Beck tells Computer Weekly. Adam Richens. With the help of Sopra Steria, the council redesigned customer-facing and internal services, and moved digital services to Jadu’s intelligent, simple to use customer experience management platform. endobj View PDF Termination of appointment of Sandra Lesley Beck as a director on 4 July 2018 - link opens in a new window - 1 page (1 page) 28 Jun 2018 AP01 ... Edit search Login / Register My account “Delivering services post-Covid-19 has been smooth and secure. It’s fantastic.” Sandra Beck, Director of Finance at Broxbourne Borough Council Sandra Beck, Director of Finance at Broxbourne Council, said: “This is an important move for Broxbourne Borough Council. As the UK government aims to support local authorities in evolving the digital efforts made as part of the response to the coronavirus pandemic, a small town in Hertfordshire is accelerating towards a new working model based on tech-enabled progress made before and during the Covid-19 crisis. Martin Evans. According to Beck, the key lesson learned so far … This included a triage service to manage benefit requests and digital application forms for business grants, in addition to Covid information and services to support citizens in areas such as housing benefits. Sandra Beck tells : “Delivering services post-Covid-19 has been smooth and secure. <>>> “[The council] has a new state-of-the-art digital platform to support its website, digital services and customer management system,” the finance director notes, adding the changes have delivered “significant benefits” both for citizens and the council. [ What is claimed is:] [1.] The whole Council is so different to the organisation it was this time last year. stream Badger BC Investments Ltd Badger BC Investments Ltd … As a relative you may be entitled to … Commenting on the set-up prior to the transformation project, Broxbourne’s Beck says the old way of doing things meant there was an overall sense of frustration for both customers and council employees. By the time Covid-19 struck, Broxbourne has already adopted the new digital ways of working, and nearly 270 staff had been trained and supported to operate throughout the transformation, according to the council’s finance director. Work going forward will focus on areas beyond the emergency work of the past few months, based on practices that supported the provision of citizen services before and during the pandemic. 1 0 obj Adam Richens Director of Finance and Chief Finance Officer (s151 Officer) at BCP Council United Kingdom. According to the council’s finance director and the main project sponsor, Sandra Beck, Broxbourne is now shifting into a new phase of transformation. “This meant councillors were able to deliver their cabinet and committee meetings online and ensured that all staff were connected to their teams,” says Beck. Sehen Sie sich das Profil von Sandra Beck im größten Business-Netzwerk der Welt an. J��^b�ѩ�61^v�֛�)謋�4ѝDE�-�wG�>�Hƫ��"����uw�� o�Qr�S�^

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